App Operations Playbook

When it comes to running a campus app (or any process), it’s best to have solid documentation to refer to.

The Problem:

  • You don’t know who does what to maintain the app

  • You can’t remember what needs to be done (or how to do it)

  • You need to build timelines and workflows, but don’t have the time to assess

    all that comes with that process

The Goal:

  • A comprehensive document built for referencing processes and flows. This could include:

Core Content Areas

  • App configuration workflows (updating settings, managing org/club records, enabling/disabling features)

  • Content publishing processes (who approves what, review cycles, archiving old content)

  • User access and role management (adding admins, removing leavers, permission tiers)

  • Event and form management (creation standards, approval chains, closing out past events)

  • Academic year rollover procedures (resetting orgs, archiving, setting up new year)

Operational / Staff-Facing

  • Onboarding new staff to the app admin side

  • Troubleshooting common user issues and escalation paths

  • Communication templates for announcements to students

  • Data export and reporting routines (engagement data, org rosters, etc.)

Governance

  • Who owns what in the app

  • How decisions about feature changes get made

  • Vendor relationship management (who contacts Ready Education support, when, how)

How I Can Help:

I build a custom operations and documentation guide.

Investment:

Starting at $3,000. Multi-department or multi-process builds are scoped to fit.

Deliverables:

PDF

Timeline:

Approx. 2-3 weeks

User Testing Add On

One of the most overlooked part of any process is making sure the process works. Using a three part process, I work with a small set of actual users to measure the effectiveness of it all. At the end of the testing, I will provide a set of deliverables, recommendations and more.

Learn more

Frequently Asked Questions

  • Monthly support hours do not roll over. Hours reset on the first day of the month.

  • Getting started is simple. Reach out through our contact form or schedule a call—we’ll walk you through the next steps and answer any questions along the way.

  • We combine a thoughtful, human-centered approach with clear communication and reliable results. It’s not just what we do—it’s how we do it that sets us apart.

  • You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.

  • We offer flexible pricing based on project type and complexity. After an initial conversation, we’ll provide a transparent quote with no hidden costs.

  • I will conduct a discovery call to get a better understanding of what your team needs. We will conduct some journey mapping exercises. I will draft some processes for you to review and then I will create the videos, gifs and screenshots.

Get in Touch

I’d love to hear more about your project and see if we’re a good fit! Please use the form to contact me and I’ll reach out with next steps.